Refunds for
Coins.

Video chat on momos is free. This policy covers the one thing you can pay for: Coins, a virtual item used for gifts, the gender filter pass and other extras. Prices are shown in US dollars before you pay. Coins have no cash value, as explained in our terms of use.

If you bought Coins and haven't used them, you can ask for a refund within 14 days of the purchase. We review each request case by case.

We're likely to approve a refund when:

• The Coins from that purchase are still unused in your balance.
• You were charged but the Coins never showed up.
• You were charged twice for the same purchase, or charged the wrong amount.
• Someone made the purchase without your permission.

When we approve a refund, we remove the refunded Coins from your balance and return the money to the card or account you paid with.

• Coins you've already spent, including gifts sent and gender filter passes that have started.
• Coins you earned for free (from chatting, streaks, invites or games).
• Requests made more than 14 days after the purchase, unless the law requires otherwise.
• Coins on an account closed for breaking our terms.

Email hello@momos.live from the email address on your momos account. Include:

• The date and amount of the purchase.
• The last four digits of the card, or the receipt or transaction reference.
• What went wrong, in a sentence or two.

We reply within 2 business days. Once approved, refunds usually appear in 5 to 10 business days, depending on your bank or card issuer.

Please email us before disputing a charge with your bank. We can usually fix the problem faster. While a chargeback is open, we may pause Coin purchases on the account.